How can we help you?

WeGo is a student-built platform in Ethiopia. With WeGo Ride you book a seat on trips between campus and the city or home. On WeGo Market you buy from campus shops and can open your own. The WeGo Survival Podcast shares real student stories every Thursday. One account works on the website, in the mobile app and with our Telegram bot.

Open WeGo Ride, choose where you leave from and where you are going, pick a trip and the number of seats. Your seats are held for 10 minutes while you pay, and nothing is charged before that. Once the payment is confirmed the booking shows under My trips with its reference. Be at the pickup point 15 minutes before departure.

Yes, from the booking page, any time before the trip departs. Your seats go back to other students. If you had already paid, we handle the refund and the booking page shows where it stands. After departure a booking can no longer be cancelled on the site, so contact support.

Online with Chapa (Telebirr, CBE Birr or card), which confirms straight away, or by a Telebirr or CBE transfer to the WeGo account shown on the booking page. For a transfer you enter the transaction number and we check it usually within 4 hours, day and night; your seats stay held while we check.

Add products to your cart and check out. A cart holds products from one shop at a time, and you choose between collecting the order yourself and delivery (the shop sets the delivery fee). You can fill a cart without an account; you sign in to place the order. The same cart follows your account on the website, in the app and in the bot.

Checkout lists the methods the shop accepts: Chapa, a Telebirr or CBE transfer with the receipt sent from your order page, or paying when you collect or receive the order. If a transfer receipt is not accepted, the order page says why and lets you send it again.

Sign in and register as a seller from the Market section of your dashboard. The WeGo team reviews each application. When yours is approved you get a shop page, and you list products and handle your orders from the seller dashboard.

Sign in with your phone number or with e-mail and a password. The sign-in page tells you how your code will arrive. While codes come only as a Telegram message, a new number starts on Telegram: send /register to our bot and share your number, and from then on that number signs you in here and in the app too. From Account, Linked accounts you can link Telegram: ride and order updates then arrive there, and the bot books with the same account, so your bookings and orders are one history wherever you make them.

Open a ticket from Help in your dashboard or in the app, or send /support to our Telegram bot. Each one opens a ticket with our support team. The reply reaches you on the site and in the app, and on Telegram too once your Telegram is linked to your account. A booking reference or order number helps us fix it faster.